Refund policy
FawriShop – Refund, Return & Cancellation Policy
Last updated: 10 October 2026
At FawriShop, we aim to provide a reliable shopping experience for customers in Qatar. Please read this policy before placing an order.
Our products may be fulfilled by third-party suppliers and shipped directly to customers. However, FawriShop remains your point of contact for order issues, returns, replacements, and refunds.
This policy operates subject to applicable laws of the State of Qatar. Nothing in this policy limits any mandatory consumer rights.
1. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at fawrishop8@gmail.com.
We will attempt to cancel orders that have not yet been processed by our fulfillment partner.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may contact us to discuss the options available under this policy and applicable law.
If a cancellation is accepted, any applicable refund will be processed to the original payment method unless another method is legally permitted and agreed upon.
2. Damaged, Defective, or Incorrect Products
Please contact us if your product:
- Arrives damaged or defective.
- Is materially different from the product description.
- Is the wrong item.
- Is missing essential parts or accessories.
Email fawrishop8@gmail.com with your order number, a description of the problem, and photographs or videos where reasonably available.
Please report the issue as soon as reasonably possible after discovering it. Any reporting period stated by FawriShop will not override mandatory rights under applicable law.
We will review the issue and provide an appropriate remedy in accordance with the circumstances and applicable law. Depending on the case, this may include a replacement, repair, refund, or another legally appropriate solution.
Customers will not be required to pay return shipping costs for defective, damaged, or incorrect products where those costs must be borne by FawriShop under applicable law.
3. Orders Not Received
If your order has not arrived within the estimated delivery period shown at checkout or communicated to you, please email fawrishop8@gmail.com.
Include your order number so we can investigate the shipment with the relevant shipping or fulfillment partner.
If a package is delayed, lost, or incorrectly marked as delivered, we will review the available tracking and delivery information and work toward an appropriate resolution.
A tracking status alone does not automatically determine the outcome of a non-delivery claim.
If the product is confirmed lost or otherwise qualifies for a remedy under applicable law, we will arrange an appropriate solution, which may include a replacement or refund.
4. Change-of-Mind Returns
If you no longer want a product, you may contact us to request a return.
Eligibility, time limits, product condition requirements, and responsibility for return shipping will depend on the applicable legal requirements and the circumstances of the purchase.
Please contact us before returning any item. We will explain the available options and provide the appropriate return instructions.
Products should generally be returned in their original condition with included accessories and packaging where reasonably possible. These requirements will not override any mandatory consumer rights.
5. Products That May Have Return Restrictions
Certain products may be subject to lawful return restrictions because of their nature, including eligible personalized goods, perishable products, or sealed hygiene-sensitive items after opening.
Any restriction will apply only where permitted by applicable law. Defective, unsafe, or incorrectly supplied products will be handled in accordance with the customer's applicable legal rights.
6. Return Authorization and Shipping
Please do not send a product to any supplier or any other address without receiving return instructions from FawriShop.
We will confirm the appropriate return destination, shipping method, and responsibility for return costs after reviewing your request.
Depending on the issue and applicable law, a return may not be necessary where another remedy is appropriate.
7. Refund Processing
Approved refunds will generally be issued to the original payment method.
The time required for the funds to appear in your account depends on the payment provider or financial institution. We will communicate the refund status and any relevant processing information.
Any refund amount and treatment of shipping charges, taxes, duties, and other fees will be determined in accordance with the circumstances and applicable law.
8. Exchanges and Replacements
Where appropriate and available, we may offer a replacement or exchange for an eligible product.
If a replacement is unavailable or unsuitable, we will consider another appropriate remedy in accordance with applicable law.
9. Order Verification and Fraud Prevention
We may request reasonable information to verify an order and investigate a reported issue, such as an order number, photographs, delivery details, or other relevant evidence.
We may investigate claims where there is reasonable evidence of fraud or misuse. We will not use verification requirements to unfairly deny legitimate claims or restrict mandatory consumer rights.
10. Third-Party Fulfillment
Some products are fulfilled by third-party suppliers and may be shipped directly from outside Qatar.
Delivery times can vary due to supplier processing, international transportation, customs procedures, and local delivery services. We will provide the available delivery estimates and communicate material delays when reasonably possible.
Our use of third-party fulfillment does not remove FawriShop's responsibilities to its customers.
11. Contact Us
For cancellations, returns, refunds, replacements, or delivery concerns, contact:
FawriShop
Email: fawrishop8@gmail.com
Website: https://fawrishop.com
Business address:
Al Manaseer Signal
Building No. 326, 1st Floor
Office No. 7A, Qatar