Return Policy

Last Updated: 17-09-2026

At FawriShop, customer satisfaction is our priority. In compliance with Qatar Consumer Protection Law (Law No. 8 of 2008) and applicable e-commerce standards, this policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Returns Window & Eligibility

You may request a return within 14 calendar days from the date your tracking indicates the package was delivered.

To qualify for a return, the item must satisfy all of the following conditions:

  1. It must be entirely unused, unworn, unwashed, and in the exact condition in which you received it.

  2. It must remain in its original, undamaged manufacturer packaging with all protective films, tags, accessories, manuals, and free gifts intact.

  3. You must provide a valid proof of purchase (order number, confirmation email, or receipt).

2. Non-Returnable & Non-Refundable Items

Due to hygiene, safety, and international logistics regulations, the following categories cannot be returned:

  • Personal grooming products, cosmetics, beauty tools, and oral hygiene appliances.

  • Underwear, swimwear, intimate apparel, and earrings.

  • Perishable items, consumables, or products with an expiration date.

  • Custom-made, personalized, or engraved items.

  • Items clearly marked as "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase.

  • Items returned without prior written authorization from FawriShop.

3. Defective, Damaged, or Incorrect Items (Statutory Rights)

In accordance with Qatar Consumer Protection regulations, if an item delivered to you is demonstrably defective, broken, or materially different from the product description ordered:

  1. Contact us within 48 hours of delivery at [support@fawrishop.com].

  2. Provide your order number, a detailed explanation of the defect, and high-resolution photographs or video footage clearly displaying:

    • The defect or damage.

    • The product from multiple angles.

    • The exterior shipping box and carrier shipping label.

  3. Upon review and verification by our claims team, we will offer you your choice of:

    • A replacement item shipped at our expense; or

    • A full or partial refund to your original payment method.

4. Change-of-Mind Returns & Return Shipping Costs

  • If you wish to return an item due to personal preference, change of mind, or ordering an incorrect variant/color (where the product delivered matches the order specifications and is fully functional):

    • You will be responsible for paying the direct cost of shipping the item back to our designated inspection center. Because our operations utilize international logistics networks, return shipping may require sending the package to an overseas fulfillment center or a designated regional hub.

    • Return shipping fees, customs charges, and tracking costs are non-refundable.

    • We strongly advise using a trackable shipping service; FawriShop cannot guarantee receipt of returned items sent via non-tracked standard post.

5. Return Process & Mandatory Authorization (RMA)

  • Do NOT send your purchase back to the manufacturer or the return address printed on the postal label without contacting us first. Doing so will prevent identification of your parcel and void your return.

  • To initiate a return, email us with the subject line: Return Request - Order #[Insert Order Number].

  • If approved, our team will provide you with a Return Merchandise Authorization (RMA) code and the specific return warehouse address.

6. Refund Processing

  • Once your return is received and inspected by our warehouse quality control team, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, refunds are processed within 7 to 10 business days back to the original method of payment (credit card, debit card, or electronic gateway). Please note that your issuing bank or card provider may require additional days to reflect the credit on your statement.

  • Original shipping fees, payment gateway processing surcharges, or import duties paid upon receipt are non-refundable.

7. Order Cancellations

Orders can only be modified or cancelled within 2 hours of placement by contacting customer support immediately. Once an order is processed, packaged, or handed to our international fulfillment partners and couriers, it cannot be intercepted or cancelled while in transit. In such cases, you must receive the parcel and initiate a standard return.