FAQ

Welcome to the FawriShop Help Center. Below you will find answers to the most common questions regarding orders, shipping, returns, and payments.

1. Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, and local payment methods where supported at checkout. All transactions are encrypted and processed through secure, certified payment gateways.

Q: In what currency will I be charged?

A: Prices are displayed in Qatari Riyal (QAR). Your card will be charged in the currency selected at checkout. If your card is issued in another currency, your bank will apply its standard currency conversion rate.

Q: Can I cancel or modify my order after placing it?

A: We process orders rapidly to ensure fast transit. If you need to make changes or cancel, please contact us at fawrishop8@gmail.com within 2 hours of placing your order. Once an order has been forwarded to our fulfillment partners or dispatched, it cannot be canceled or modified while in transit.

2. Shipping & Delivery

Q: Where do you ship from?

A: To provide a wide selection of trending products at competitive prices, FawriShop partners directly with verified international manufacturers and fulfillment hubs located across Asia, Europe, and North America. Your order is dispatched directly from these specialized fulfillment centers to your address.

Q: How long does delivery take to Qatar and the GCC?

A:

  • Order Processing: 2 to 5 business days (order verification, quality check, and packaging).

  • Transit Time: Typically 8 to 20 business days for delivery to Qatar and other GCC destinations.

Please note that public holidays (such as Eid or National Day), extreme weather, or regional customs inspections may occasionally cause minor delivery delays.

Q: Do you offer Cash on Delivery (COD)?

A: To minimize logistics delays and ensure direct, trackable international air delivery, all orders on FawriShop are prepaid online via our secure checkout. We do not currently offer Cash on Delivery.

Q: Why did I receive only part of my order?

A: If you purchased multiple items, they may be sourced from different partner warehouses. In these instances, items are dispatched separately to ensure you receive each item as quickly as possible. You will receive a distinct tracking number for each parcel at no additional charge.

3. Tracking & Order Status

Q: How can I track my shipment?

A: As soon as your parcel is collected by the international freight carrier, we will email you a shipping confirmation containing your tracking number and a link to the carrier’s portal.

Q: Why is my tracking number not showing any updates yet?

A: International tracking information often requires 3 to 7 business days after dispatch to reflect initial scans in the courier’s online system. As your parcel moves through international transit hubs and clears local customs, tracking status will update automatically.

Q: What should I do if my package is delayed?

A: If your package has not arrived within 25 business days of placing your order, please email us at fawrishop8@gmail.com with your order number. Our support team will trace the shipment with the courier and assist you promptly.

4. Customs, Duties & Taxes

Q: Will I have to pay customs duties or import fees in Qatar?

A: Most individual consumer parcels enter Qatar without additional duties. However, shipments are subject to routine inspection by the General Authority of Customs. Any applicable customs clearance fees, import tariffs, or local handling charges imposed by destination authorities are the responsibility of the customer.

5. Returns, Exchanges & Refunds

Q: What is your return policy?

A: We offer a 14-day return window from the date tracking confirms delivery. To be eligible for a return:

  • The item must be unused, unwashed, and in its original manufacturer packaging.

  • All tags, accessories, and protective seals must remain intact.

  • Proof of purchase (order confirmation email or order number) is required.

For health and hygiene reasons, certain products—such as personal grooming tools, cosmetics, intimates, and opened electronics accessories—are non-returnable unless defective upon arrival.

Q: What if my item arrives damaged, defective, or incorrect?

A: In accordance with Qatar Consumer Protection standards, we will make it right immediately. Please contact us at [support@fawrishop.com] within 48 hours of delivery. Include your order number along with clear photos or video showing:

  1. The defect or damaged area.

  2. The complete product.

  3. The exterior shipping parcel and postal label.

Once verified, we will arrange a free replacement or a full refund.

Q: Who pays for return shipping for change-of-mind returns?

A: If you choose to return an item due to personal preference or an ordering error (and the item is in perfect working order), you will be responsible for the cost of return shipping to our designated return center.

Q: How do I initiate a return?

A: Do not return items to the address printed on the package. Contact customer support at [support@fawrishop.com] with your order number. If eligible, our team will issue a Return Merchandise Authorization (RMA) and provide the correct return address.

Q: When will I receive my refund?

A: Once your return is received and inspected at our return facility, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 7 to 10 business days. (Your issuing bank may take additional days to post the credit to your statement).

6. Customer Support

Q: How can I contact customer support?

A: Our dedicated support team is available to assist you:

  • Email: fawrishop8@gmail.com

  • WhatsApp / Phone: +974 51600667

  • Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+3 / Qatar Time)

We aim to respond to all inquiries within 24 to 48 business hours.